How to Share Brochures on WhatsApp Automatically

Sales teams lose hours re-sending the same brochure, price list and location pin over WhatsApp. In ASH, you can load those files once into the Knowledge Base and let the AI assistant send the right one when a customer asks. This is not a broadcast blast — it is the AI recognising intent in a live chat and attaching the matching document. Here is how to set it up.

Put the brochure in the Knowledge Base

Open Knowledge Base and add a document for each asset you want the AI to be able to share — a course brochure, a product catalogue, a floor plan, a rate card, a demo video, or a booking link. Give it a clear title and a short summary, because that is what the AI reads to decide relevance. You can upload the file directly, or paste a hosted link in the Link / media URL field on the document form.

How the AI decides what to send

When a customer messages on WhatsApp, ASH searches your Knowledge Base for material that fits their question and drafts a reply. If a document genuinely answers the query — someone asks for the MBA fee structure and you have that brochure — the assistant attaches it. ASH knows what each item is and delivers it in the right form:

• Images such as product photos and floor plans go inline.
• Videos such as a walkthrough or demo are sent as video.
• Files such as PDF brochures and price lists are sent as documents.
• Links such as a Maps location or booking page are sent as a preview.

To keep chats useful rather than spammy, the assistant sends only the one or two most relevant items and never more than three at once.

Write for the match

The AI is only as good as the material it searches. A few habits sharpen it:

• Use titles a customer would recognise — "2BHK Brochure — Wakad" beats "Doc final v3".
• Add the specifics people ask for, like size, price and eligibility, in the summary or body.
• Keep one asset per document so the AI attaches exactly what was asked for.
• Add tags that match how customers actually phrase things.

Automatic, with a human option

Depending on how you configure the WhatsApp assistant, the matching document is either attached and sent automatically as part of the AI's reply, or offered to your team as a suggested reply to approve first. Either way, the repetitive "please share the brochure" requests stop eating the day, and your counsellors or sales staff spend their time on the questions that genuinely need a person.

Where it helps most

Admissions teams sharing course brochures and fee structures, and property teams sending floor plans and price lists, get the most out of it. See how it fits an education workflow or a real estate pipeline, and pair it with the rest of the WhatsApp toolkit.